TERM & CONDITIONS
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Honey Fountain Ltd. The collective work includes works that are licensed to Honey Fountain Ltd. Copyright 2018, Honey Fountain Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Honey Fountain Ltd. or purchasing Honey Fountain Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Honey Fountain Ltd or to purchase Honey Fountain Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Honey Fountain Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Honey Fountain Ltd used in the site are trademarks or registered trademarks of Honey Fountain Ltd
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Honey Fountain Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Honey Fountain Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Honey Fountain Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Honey Fountain Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Honey Fountain Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Honey Fountain Ltd product is mistakenly listed at an incorrect price, Honey Fountain Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Honey Fountain Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Honey Fountain Ltd. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Honey Fountain Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Honey Fountain Ltd. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Honey Fountain Ltd.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Honey Fountain Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Honey Fountain Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Honey Fountain Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Honey Fountain Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Honey Fountain Ltd in its sole discretion.
You agree to indemnify, defend, and hold harmless Honey Fountain Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Honey Fountain Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Honey Fountain Ltd, Honey Fountain Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Honey Fountain Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Honey Fountain Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Honey Fountain Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Honey Fountain Ltd.
Unless order qualifies for free shipping (see below), the customer will be charged for the cost of shipping their items. All shipping charges are subject to change in the event of ordered items not meeting the selected shippers conditions. In the instance that shipping rate needs to be amended Honey Fountain Ltd. will contact the customer within 2 working days to resolve outstanding shipping issues.
There may be additional charges for some heavy and bulky items to Republic of Ireland, Northern Ireland, the Scottish Highlands, Isle of Man and offshore islands.
All orders over £100 qualify for free shipping subject to change to: MAINLAND UNITED KINGDOM
Orders over £400 qualifies for free shipping to: UNITED KINGDOM, NORTHERN IRELAND, CHANNEL ISLANDS,REPUBLIC OF IRELAND, BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS
Free Shipping Events
We will occasionally run a Free Shipping event – you can place a qualifying order with us and it will ship for free with no minimum purchase value.
This offer only applies to orders delivered to mainland UK and excludes the Highlands of Scotland, the islands around the UK such as the Channel Islands and the Isle of Wight, and Northern Ireland.
Orders will be fulfilled between 7-10 days.
Treatments, feed and glassware are excluded from the offer unless otherwise stated. Orders containing an excluded item will not be offered a Free Shipping option at checkout.
Product Reviews published on this website
All customer product reviews are subject to moderation by Honey Fountain Ltd staff. Honey Fountain Ltd reserves the right to publish, remove, edit, hide or disregard reviews without notice to the reviewer.
All customer reviews are very important to us. If you have had a negative experience with Honey Fountain you are entitled to leave a review. However we would ask that you contact us first in the hope that we can resolve any issues in a satisfactory manner and leave a review at the end of the process.
Reviews without any comment are unlikely to be published.
Reviews that reference on-going customer-company issues or conversations are unlikely to be published.
Reviews containing offensive language, off-topic content or personal details will not be published.
Order for Export
Quotes on orders for export include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All shipments for export are subject to prepayment in British Pounds Sterling (£).
All merchandise is sent Ex Works. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.
Special orders may require a deposit.
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.
Please call if you need to return an item. We accept returns under the following conditions:
1 – Call for return authorisation.
2 – Item must be in good condition.
3 – Item must be returned within 30 days of receipt.
4 – Original receipt is required.
5 – In most cases a restocking fee of 20% will be charged. We cannot accept returns on hazardous materials.
In addition: Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original box, with all packing and accessories. Any ‘Free Gifts’ received with the product must also be returned. You will receive a full refund (excluding Delivery charges, unless faulty). If your order had a free delivery option, Honey Fountain reserve to right to charge for delivery, on return of unwanted items (unless Faulty). DVDs and CDs can only be returned for a replacement of the same title and can not be refunded.
Items rated “2nd” or “3rd” grade eg. “B.S. National Brood Box, Cedar, 2nd Grade” can not be returned. These items are sold as seen – this includes sales via our website or face to face. Buyer assumes responsibility for these items.
Treatments: All chemcial treatments cannot be returned for a refund or exchange. This includes, but is not limited to, MAQS 2 and 10 dose, Apiguard, Apiboxal, and Apilife Var.
If the customer changers their mind upon receiving good they have 7 days to return the goods to us. Shipping for this return will be paid by the customer
When a situation occurs where Honey Fountain Ltd is shipping another product to you as a replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.
Honey Fountain Ltd will invoice all orders on the basis of prices in effect at the time of shipment. We reserve the right to change catalogue prices if we deem it necessary. Please feel free to confirm prices at any time. Honey Fountain Ltd is not responsible for typographical errors. All prices include VAT.
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
Gift Cards and checkout codes
Our checkout accepts discount codes and promotional codes. These include but are not limited to fixed price discounts, percentage discounts, “Buy X get Y” discounts, and free shipping discounts. If you have a discount code you may use it during the checkout process on any qualifying order. Please check the codes individual terms and conditions for details, including any expiry date. Expired codes will not be replaced. Only one code may be used per checkout.